Label
United Way 211 Services Support
Cosponsors: Komives, McPherson, Morris
Lucille Frank (x1417)
Title
Authorizing the expenditure of an amount not to exceed $100,000 from the Local Fiscal Recovery Fund for United Way of Greater Toledo 211 Services in 2026; and declaring an emergency.
Body
SUMMARY & BACKGROUND:
United Way of Greater Toledo (UWGT) is a 501(c)(3) charitable organization that funds and operates the local 211 call service that connects the public with assistance programs for needs, including those not covered by other government programs. UWGT's 211 program is an essential component of public infrastructure in Northwest Ohio. So far in 2025, the program received more than 87,053 connections for help, through call, text, and chat, ensuring these residents had access to the vital health and human services they need to lead more fulfilling lives.
211 provides an essential service as a key piece of health and human services public infrastructure in NW Ohio. However, it does not currently bene?t from sustainable public investment in the same manner as 911 and 988.
An annual $100,000 investment in 211 ensures sustainability of the program beyond shelter services, of which up to two-thirds of information and referral services are dedicated to City of Toledo residents, and will encourage more direct communication and partnership with emergency services, Engage Toledo, and other City of Toledo departments. In 2023, Ordinance 512-23 was passed unanimously to amend the framework of the Local Fiscal Recovery Fund (Toledo Recovery Plan) and also authorized the appropriation of $300,000 to support United Way of Greater Toledo 211 Services for Toledo Residents. Ordinance 512-23 further authorized the expenditure of $100,000 for the calendar year of 2024, leaving $200,000 appropriated for years 2025 and 2026. This Ordinance authorizes the expenditure of the last $100,000 for the 2026 calendar year.
Summary
NOW THEREFORE Be it ordained by the Council o...
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