Label
DPU032525AMENDSAPAPPLICATIONMAINTENANCESUPPORT
Utility Administration
Cindy Geronimo
Revised
Title
Amending Ordinance 29-25 for the purpose of increasing the Department of Public Utilities' annual expenditure for AMS consulting; declaring an emergency.
Body
SUMMARY & BACKGROUND:
Throughout 2024 DPU implemented several new systems related to SAP utility billing. At the same time, Finance continues to leverage SAP for core financial systems. Support services for these systems are consolidated through the current vendor, Deloitte Consulting LLP.
Maintaining all SAP Financial systems with one vendor allows for efficient use of resources across both departments and ensures consistent application security, maintenance and development.
Continuing to partner with Deloitte allows the city to save on transition costs, training time, and loss of efficiency during ramp up of onboarding a new vendor. In addition, Deloitte has committed to maintaining existing service rates while the city has seen significant increase in technology related labor rates throughout the industry. Maintaining this low of a rate allows the city to invest in systems development to further improve processes within DPU and Finance.
The professional services include break-fix, enhancement and optimization, strategic planning, business process review, application related basis support and system administration, upgrade assistance, and ABAP programming on both SAP systems.
Additionally, Deloitte is the vendor who performed the systems integration of the DPU S4HANA billing system. It is to the city's benefit to retain Deloitte for AMS services as they will be responsible for ensuring that the DPU and Finance daily processes and systems work as intended.
Ordinance 029-25 was approved by Toledo City Council authorizing a two-year extension and expenditures of $428,500 annually for the DPU portion of the AMS contract. However, there are additional resources needed which were not incl...
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