Label
Councilmember Gadus
Agenda Review
Customer Assistance Program
2/24/2026
Title
From: Councilmember Gadus Response Requested: ASAP
How many calls requesting the grant were made in 2025?
Body
Referral Response:
Non-pay disconnections resumed in June 2025. After resuming disconnections, customers who requested grant assistance were referred to the Department’s Outreach Coordinator via email. Since the program requires customers to be in active disconnection status or facing service termination to qualify, the program remained on hold until that time. The program currently has 20 qualified customers on an active assistance list.
-Patekka Bannister