Label
DPU012825SAPAPPLICATIONMAINTENANCESUPPORT
Utility Administration/ICT
Cindy Geronimo/Anne Bennett/Lisa Miller
Revised
Title
Authorizing the Mayor to extend the existing SAP Application Maintenance Support (AMS) contract for both the Finance ERP and Department of Public Utilities S4HANA SAP systems for a period not to exceed two years with an option to renew for an additional two years; authorizing an annual expenditure not to exceed $180,000 from the General Fund for ERP AMS services; authorizing an annual expenditure not to exceed $428,500 from the Utility Administration Fund for DPU S4HANA AMS services; waiving the competitive bidding requirements of TMC Chapter 187; declaring an emergency.
Body
SUMMARY & BACKGROUND:
Throughout 2024 DPU implemented several new systems related to SAP utility billing. At the same time, Finance continues to leverage SAP for core financial systems. Support services for these systems are consolidated through the current vendor, Deloitte Consulting LLP.
Maintaining all SAP Financial systems with one vendor allows for efficient use of resources across both departments and ensures consistent application security, maintenance and development.
Continuing to partner with Deloitte allows the city to save on transition costs, training time, and loss of efficiency during ramp up of onboarding a new vendor. In addition, Deloitte has committed to maintaining existing service rates while the city has seen significant increase in technology related labor rates throughout the industry. Maintaining this low of a rate allows the city to invest in systems development to further improve processes within DPU and Finance.
The professional services include break-fix, enhancement and optimization, strategic planning, business process review, application related basis support and system administration, upgrade assistance, and ABAP programming on both SAP systems.
Additionally, Deloitte is the vendor who performed the systems integra...
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