Label
SAP APPLICATION MAINTENANCE SUPPORT
Utility Administration/Information Communication & Technology
Cindy Geronimo (x2363), Anne Bennett (x1493)
(Revised)
Title
Authorizing the mayor to enter into an extension of the ERP support contracts with Phoenix Business Consulting and Utegration, Inc. for a period not to exceed 90 days; authorizing an expenditure of an amount not to exceed $25,500 from the General Fund for ERP AMS extended services; authorizing an expenditure of an amount not to exceed $70,000 from the Utility Administrative Services Fund for extended Department of Public Utilities (DPU) SAP AMS services; waiving the competitive bidding requirements of T.M.C. 187; and declaring an emergency.
Body
SUMMARY & BACKGROUND:
In February 2006, the City of Toledo (COT) Department of Public Utilities (DPU) implemented System, Applications, and Products (SAP). The system bills over 128,000 customers monthly for water, sewer, garbage, and storm water utilities for the city of Toledo and surrounding communities. The system produces, on average, 3500 to 7000 invoices daily, which are printed onsite and mailed via a contracted mailing service.
SAP DPU supplies financial data to the Department of Finance through an SAP ERP interface whose implementation occurred in 2010.
In April of 2015, the City of Toledo implemented SAP Utility Customer E-Services (UCES) online billing. Following this implementation, DPU automated some work-order processes to integrate SAP with City Works software utilizing an application programming interface beginning January 2017, completing the project in October 2018. The DPU SAP system supports Customer Relations, Utility Billing, and Online Billing systems. DPU currently utilizes the Badger Meter Reading Software and has interfaces to other software applications. Additionally, DPU will be moving into AMI technology and using Sensus Auto read as an interim solution and Sensus Flexnet as the AMI solution once converted.
The DPU...
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