Label
SAP APPLICATION MAINTENANCE SUPPORT
Utility Administration, Department of Finance
Cindy Geronimo (x2363), Melanie Campbell (x1252)
(Revised)
Title
Authorizing the mayor to prepare specifications, accept bids and enter into agreements for Systems, Applications and Products (SAP) application, maintenance and support (AMS); authorizing an expenditure not to exceed $550,000; and declaring an emergency.
Body
SUMMARY & BACKGROUND:
In February 2006, the City of Toledo Department of Public Utilities implemented System, Applications, and Products (SAP). The system bills over 128,000 customers monthly for water, sewer, garbage, and storm water utilities for the city of Toledo and surrounding communities. The system produces, on average, 3500 to 7000 invoices daily, which are printed onsite and mailed via a contracted mailing service.
SAP DPU supplies financial data to the Department of Finance through an SAP ERP interface whose implementation occurred in 2010.
In April 2015, the city of Toledo implemented SAP Utility Customer E-Services (UCES) online billing. Following this implementation, DPU automated the work order process integrating SAP, City Works and an application programming interface SAP to City Works. This SAP system supports customer relations, utility billing, and online billing systems. DPU currently uses the Badger Meter reading software and has interfaces to other software applications. Additionally, DPU will be moving into AMI technology and using Sensus Autoread as an interim solution and Sensus Flexnet as the AMI solution once converted.
The DPU SAP application will be moving forward with AMI/AMR integration starting in 2020. The anticipated completion of the AMI project is 2023. This project will encompass deployment of new meters, meter replacement, a customer service portal, work order integration, monthly meter reads, monthly billing, documentation of processes, potential upgrading of the SAP system and asset management for met...
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