Label
Councilwoman Jones
Agenda Review
Promotional Plans CAP
2/24/2026
Title
From: Councilwoman Jones Response Requested: ASAP
Please provide promotional plans for the CAP
Body
Referral Response:
We are committed to providing comprehensive customer assistance and financial support through our Customer Assistance Program (CAP). We have developed a multi-layer framework. This framework combines rate discounts, direct grants, structured payment options, digital modernization, expanded payment access, and strategic community partnerships to provide both immediate relief and long-term account stability for Toledo residents.
The division is assisted by the city of Toledo, Department of Communications, to leverage the website, social media, and other recommended resources. Below is a list of outreach materials that have been created and distributed in the community:
• DPU Bill Messaging
• DPU website
• DPU mail inserts
• DPU TOL Portal
• Promise Pay Portal
As part of CAP, we actively leverage external agencies and nonprofit partners to supplement municipal assistance programs and expand the total available resources through a collaborative model.
Key Community Partners Include:
• Pathway - Periodic grant assistance for qualifying households
• Lucas County Veterans Services Commission - Financial support for eligible veterans
• Senior Repair Program (East Toledo Senior Center) - Addresses home repair issues impacting service stability
• Catholic Charities (various churches) - Emergency utility bill assistance
• Salvation Army - Crisis stabilization and utility grants
Collaborative Model
• Direct referral and coordinated documentation support
• Shared resource updates through agency networking initiatives
• Brown Bag Luncheon Series to maintain inter-agency communication
• Leveraging outside dollars to reduce municipal program strain