Label
Council Member Gadus
Agenda Review
Engage Toledo Chatbot O-629-24
12/11/24
Title
From: Council Member Gadus Response Requested: ASAP
How many emails to Engage Toledo have we received in 2023 and 2024
Will citizens be able to use the chatbot on the engage Toledo app to register service requests?
Body
Referral Response:
How many emails to Engage Toledo have we received in 2023 and 2024?
In 2023, Engage Toledo responded to 5,883 emails. Year to date, through November 31, 2024, Engage Toledo has responded to 5,724 emails.
Will citizens be able to use the chatbot on the Engage Toledo app to register service requests?
Citizens will continue to use the Engage Toledo mobile app to request city services by selecting the Request a City Service button on the app. They can also request city services using the chatbot via SMS text or the city’s website. The chatbot opens additional channels for citizens to request city services, via SMS text or via the website.
Thanks,
Jenny Jaqua
Commissioner, Customer Service & Engagement